After work on Friday, I called Childline to report my neighbours' abuse of their child. I was told there's nothing they could do, and given the number for Child Welfare. I called Child Welfare and asked to speak to a social worker, who told me off for calling on a Friday afternoon, saying there was nothing they could do. She advised me to call back this week.
I headed over to the local police station to open a case against my neighbours. I spoke to two officers who didn't have any idea what I should do, before being directed to a lady named Beauty who was very helpful.
She explained to me that the Child Protection Services unit has been closed down and that child abuse now falls under the auspices of the general police. I think this is ridiculous, as you surely need special training to deal with the situations that come up. Beauty told me that there's no record of my three calls or of a case being opened, and that they haven't logged a visit to my complex on that evening. She advised me to call emergency services back and get their feedback on my reference number from Friday, to put it all in an email and send it to Crimeline, who will then brief the police to open a case.
I called emergency services and quoted my reference number, asking them which police vehicle had made the call and what had happened. I asked the woman to read me her report. It said they had stopped by at 21.20, spoken tot the mother and sorted it out. That was it. As I was the complainant, they should have taken a statement from me, not just the lying, child-beating mother!
Yesterday, at church, I spoke to a friend who is a social worker. She called me this morning with the name and number of a state social worker who will be able to come out to the complex. She also have me the name and number of a sister at the local Teddybear Clinic who can do an assessment on the child. She advised that becuase the parents kept saying how worried they are about him, that he's a psychopath and a thief and that he needs help, I should ask them to take him to the clinic. If they resist, I can bring in the police or the state social worker. I will keep you posted on what happens next.